Department: Registrar’s Office
Reports to: Provost of the University
Time commitment: 40+ hours per week
The University Registrar reports to the Provost. The Registrar’s Office serves students, faculty, staff and administration in four regional campuses, the FPU main campus, and online delivery through multiple distinct traditional and non-traditional academic programs (traditional undergraduate, adult degree completion, graduate, and seminary). Current university priorities are excellent customer service to students and faculty, efficient and effective management of data and reporting, and simplicity and transparency of operations to facilitate continued moderate growth of the student body. The Registrar serves on multiple committees and supervises a highly capable and experienced staff of professionals.
- Be in agreement with the university's Confession of Faith, have a personal commitment to Jesus Christ as Savior and Lord, be active in the life of the church, and live a life consistent with a commitment to the Lordship of Christ.
- Embrace the mission, vision, and values of Fresno Pacific University.
- Be Christ-centered in all areas while working with staff, faculty, students, and guests.
- Responsible for the staff and all functions of the Office of the Registrar, which includes undergraduate and graduate programs at all locations.
- Manage the daily operations of the department related to technology applications, reporting, and service and internal and external customers.
- Accountable for data collection, analysis, and preparation of reports for decision making.
- Ensure the security and accuracy of the student database and that the fullest functionality of the System is being utilized.
- Develop and implement a yearly technology plan that sets priorities for projects and ensures completion.
- Develop and maintain an overall working knowledge of the University’s student operations and procedures.
- Respond to complex student, faculty and staff questions and interpret policies related to course registration, grades, academic advising, academic regulations, major declarations, graduation requirements, class schedules and room assignments, course credit evaluation, transcript requests, cross-registration with other institutions, study abroad. Resolves issues and problems or refers to appropriate personnel to ensure the highest level of customer service.
- Serve as the data steward for the office; vet requests from other departments on campus for access to student data; handle open records, subpoenas, and other requests for student data; manage access to systems where student data is stored.
- Provide administration of academic policies and makes recommendations regarding policy updates.
- Monitor policy effectiveness.
- Advise academic leaders and faculty on policy questions and development.
- File regular student data reports and respond to error reports. Assist with compiling data for external audits.
- Report student enrollment data to the VA. Counsel VA students re benefits and maintain files. Provide information requested by VA auditors.
- Serves as Designated School Official and maintains accurate records in SEVIS.
- Train university faculty and others on procedures and processes.
- Monitor processes to ensure regulatory compliance (e.g. FERPA, etc.) and other traditional and unique areas of university records and policy administration.
- Promote academic success through discipline and accountability.
- Oversight of the Academic Success Center.
- Oversight of Disability Access and Education.
- Work closely with other departments toward successful reporting requirements to accreditors.
- Other duties as assigned.
- Master’s degree.
- Minimum 5 years' experience as a Registrar in an academic setting.
- Demonstrated commitment to a collegial and collaborative administrative leadership style.
- Proven ability to think strategically, prioritize effectively, and act decisively.
- Knowledge of student data system and reporting, including web-based registrations and services.
- Demonstrated ability to manage a complex operation.
- Ability to both organize and retrieve data, policies, and materials.
- Ability to interpret and apply policies in various situations.
- Excellent written and oral communication, and interpersonal skills.
- Successful experience in settings with ethnically and culturally diverse student and staff populations.
- Collaborative project developer and problem-solver within department and with other student services offices, administration and faculty.
- Demonstrated experience in development of staff members for professional growth.
- Expert knowledge of Federal, State and Accreditation standards and regulations.
- Working knowledge of current records, registration, policies, and trends, as well as technological developments as related to a registrar’s operation.
- Advanced degree.
- Actively involved in a professional organization, and well networked in Student Records and Registrar profession.
- Experience with international programs.
- Experience in a multi-site, multi-program university.
- Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least ninety percent (90%) of the time.
- Frequently work at a fast pace with unscheduled interruptions.
- Proficient at multitasking.
- Public contact position requiring business-like apparel.
- Indoor work environment.
- Perform the following, with or without reasonable accommodation stand, sit, kneel, stoop, reach, lift, grasp, finger, see (near and far) for reading and data analysis on a computer screen, hear and talk for ordinary conversation and telephone calls.
- Perform analytical and cognitive thinking and decision making.
- Approximately 50% of this position’s duties require use of a computer.
- Must be able to lift up to 40 pounds.
- Attendance and punctuality.
- Travel alone between campuses.
- Based on the main campus of Fresno Pacific University.
Pay is based upon qualifications and experience.
Send completed applications to
Fresno & the San Joaquin Valley: a Place of Possibilities
Fresno is the heart of the San Joaquin Valley, the nation's leading agricultural area. But the city — fifth largest in California and largest in the Valley — also enjoys a burgeoning tech scene, music, theater, museums and cultural venues and Triple-A baseball's Fresno Grizzlies, 2015 champions of the Pacific Coast League. Continuing urban renovation promises more benefits, including a hub for California's high-speed rail, bringing the Bay Area and Los Angeles, now just hours away, even closer. Also in easy driving distance are three national parks, including the iconic Yosemite, as well as beautiful beaches and the snow-capped peaks of the Sierra Nevada.
Always a multicultural center, the region's rich mix of 80 nationalities make this metropolitan community of 930,517 people a true cultural mosaic.
More information on Fresno
Fresno Pacific University offers undergraduate and graduate programs that stress solid academic preparation and a strong ethical foundation. Some 3,700 traditional and adult students attend classes on the main campus in southeast Fresno or centers in North Fresno, Visalia, Bakersfield and Merced as well as online. The university also reaches about 10,000 students through professional development studies. FPU has the highest four-year graduation rate of any Central Valley college or university, is a Hispanic Serving Institution, with a Hispanic student population of 35 percent, and is one of the top 10 HSIs nationally in graduating Hispanic students. The Valley’s only comprehensive Christian university granting master’s degrees, the university is accredited by the Western Association of Schools and Colleges and ranked in the top tier among western universities—master’s category by U.S. News & World Report. FPU is affiliated with the Mennonite Brethren Church, and all employees express a personal Christian commitment and support the Christian mission of the university. A description of the unique quality of FPU as an academic community can be found in the Fresno Pacific University Idea.
Fresno Pacific University is an equal employment opportunity employer and does not discriminate on the basis of race, color, national origin, ethnic or social background, sex, age, or disability. Committed to excellence and actively supportive of cultural diversity, FPU invites individuals who contribute to such diversity to apply.
The university reserves the right to fill positions before the application deadline or to extend the deadline as circumstances may warrant.