Degree Completion Student Accounts
Who is my student account manager?
You will need the last two digits of your SSN to determine who your student account manager is:
No SSN-21:
Bethany Rader
bethany.rader@fresno.edu
559-453-2300
22-46:
Student Financial Services
559-453-2041
47-73:
Sarah Taylor
sarah.taylor@fresno.edu
559-453-7191
74-99:
Jesse Carlos
jesse.carlos@fresno.edu
559-453-3627
Please contact us if you have any account questions at the numbers provided. If you have general financial aid questions or you cannot get in touch with your account manager, please contact us at 559-453-2041 or sfs@fresno.edu.
Student Account Dates & Deadlines
Payment plan deadlines:
- 12/FA - Enroll by August 19, 2012
- 13/SP - Enroll by February 18, 2013
Payments are due the 1st and late after the 7th. (A $50.00 late fee will be assessed.)
Credit balance checks are issued the third week of each semester if a credit has posted by that date. You can check your account at www.fresno.edu/paymentplan.
Health Insurance Information
Degree completion and graduate students who do not have health insurance may choose to enroll in the university's student health insurance plan.
What is the Online Payment Center?
The Online Payment Center is our online system where you can manage your account activity. You can view your tuition bills, print account statements, make payments, set up automatic withdrawal, enroll in a payment plan, and set up authorized users (parents, employers, etc.)
How do I locate the Online Payment Center?
Please go to: www.fresno.edu/paymentplan
How do I log on to the Online Payment Center?
You will need your student ID# and your PIN (not the same as the Campus Cruiser PIN). To access your PIN for the Online Payment Center, please do the following:
- Go to the Campus Cruiser main page.
- On the left side of the screen under the “Welcome” tab click on Usernames and Passwords.
- A screen will pop up (You may have to enable pop ups.). Go to "Access Information for FPU Online Services;" you will then have to enter your FPU email address.
- You will receive your PIN for the Online Payment Center; now you can go back and log in to your account at any time.
How do I make a payment?
There are several ways to make a payment.
- Online by accessing the Online Payment Center (www.fresno.edu/paymentplan)
- Making a payment over the phone by calling our cashier at 559-453-5586
- By mailing your payment to: FPU Cashier, 1717 S. Chestnut Ave., Fresno, CA 93702 (Please include your student ID number on the check.)
Financial Aid
Degree completion students need to be enrolled in at least six units to qualify for financial aid. Please contact the Student Financial Services Office for more information.
- Phone: 559-453-2041
- Email: sfs@fresno.edu
What if I need my Campus Cruiser log in information?
Please contact the Fresno Pacific IT department at 559-453-3410, and they will be able to assist you in obtaining your Campus Cruiser log in and ID. Once you have received your Campus Cruiser log in information, it is imperative that you check your account daily. This is how we will be contacting you.
What if I need to drop a course?
If you have been attending a class and must drop during the course of the semester, you must go through the proper drop procedures as indicated with the Registrar’s Office and student accounts. If you fail to fill out the appropriate drop forms and we are not notified that you have dropped a class, you will be responsible for the cost of the course(s) for the duration of the semester. You are responsible to verify that the course(s) have been properly dropped and to verify with student accounts what, if any, refund will be given based on the date you submitted your drop form to the Registrar’s Office. Also, if you registered for a course and decided to never attend, you must still properly drop the course or you will be responsible for the cost of the course.
DC Course Refund Schedules
Full Term Course
| Authorized Course Drops | Tuition Refund | Student Responsibility |
| Prior to first class session | 100% | 0% |
| Prior to second class session | 90% | 10% |
| Prior to the third class session | 80% | 20% |
| Prior to the fourth class session | 70% | 30% |
| Prior to the fifth class session | 60% | 40% |
| Prior to the sixth class session | 50% | 50% |
| Prior to the seventh class session | 40% | 60% |
| Prior to the eighth class session | 30% | 70% |
| Prior to the ninth class session | 20% | 80% |
| Prior to the tenth class session | 10% | 90% |
After the tenth night of class no refund will be provided. Student is responsible for 100 percent of tuition.
General Education and Elective Courses
Courses spanning 8-9 weeks:
| Authorized Course Drops | Tuition Refund | Student Responsibility |
| Prior to first class session | 100% | 0% |
| Prior to second class session | 90% | 10% |
| Prior to the third class session | 80% | 20% |
| Prior to the fourth class session | 70% | 30% |
After the fourth night of class no refund is provided. Student is responsible for 100 percent of tuition.
Courses spanning 6-7 weeks:
| Authorized Course Drops | Tuition Refund | Student Responsibility |
| Prior to first class session | 100% | 0% |
| Prior to second class session | 90% | 10% |
| Prior to the third class session | 80% | 20% |
After the third night of class no refund is provided. Student is responsible for 100 percent of tuition.
Courses spanning 4-5 weeks:
| Authorized Course Drops | Tuition Refund | Student Responsibility |
| Prior to first class session | 100% | 0% |
| Prior to second class session | 90% | 10% |
After the second night of class no refund is provided. Student is responsible for 100 percent of tuition.
Courses spanning 2-3 weeks and weekend courses:
| Authorized Course Drops | Tuition Refund | Student Responsibility |
| Prior to first class session | 100% | 0% |
After the first night of class no refund is provided. Student is responsible for 100 percent of tuition.
Student Accounts Office
| Hours: | 9:00am - 5:30pm Mon - Fri |
| Phone: | 559-453-2041 (fresno area) 866-321-7502 (toll-free) |
| Fax: | 559-453-5595 |
| Email: | sfs@fresno.edu |