Online Payment Center Frequently Asked Questions
Fresno Pacific University offers free online account access as the primary means of providing students with the most up-to-date information 24 hours a day. You will be able to gain access to real-time account information, obtain and print out statements and account history, enroll in a payment plan, and make payments online using a credit card or electronic check. Please note that students who want to have a print out of their account must access that information online via the Online Payment Center as the student accounts office is no longer printing and sending statements on a monthly basis.
What is the Online Payment Center?
Online Payment Center is a vendor utilized by Fresno Pacific University that enables students to gain access to not only set up payment plans but also to view account status, print statements and view account history at anytime of the day. You can also authorize users to view your account and make payments in the same way.
What are the benefits and advantages of using the Online Payment Center?
The benefits of Online Payment Center are:
- Fast - You gain immediate access to real-time information.
- Secure - You pay online using a credit card or electronic check knowing your information is safe and secure with industry leading security features.
- Convenient - You or authorized users have access to your account information to make payments or review your account from the convenience of your own home anywhere, anytime.
- Inexpensive - Payment plans can be an inexpensive alternative to a student loan. Help your family budget by spreading the cost of tuition and fees over the course of the semester.
Am I required to set up a payment plan?
Yes, it is a requirement of the university that all students set up a plan to pay in full per semester. If you are expecting financial aid and it is enough to cover your balance you are not required to set up a payment plan, but only if financial aid covers your entire balance. You may contact your student account manager if you have any questions, and they will be happy to assist you.
Why don't I see my financial aid applied to my account yet?
You will not be able to view financial aid until it is actually applied to your account. We still encourage students to sign up for a payment plan by deadlines to avoid any enrollment fees. Although it may not show on your statement or current activity, you will be able to view the aid once you set up your plan if you have all of your financial aid paperwork turned in. If you sign up for a payment plan and do not see financial aid, we encourage you to contact your financial aid counselor at sfs.fresno.edu.
Can I set up automatic withdrawal? How do I set it up?
Yes, we encourage students and authorized users to set up automatic withdrawal. You can have funds taken out of your checking account or charged to your credit card. To set up automatic withdrawal, you must first enroll in the payment plan. After you click to display the payment schedule, you will have the option to schedule payments. Click yes for this option and enter the requested information. If you have questions, please contact the Student Financial Services Office or your student accounts manager.
Does the university charge for payment plan services?
Our payment plans are offered at no cost (when enrolled by the deadline) and are interest free. Students must be enrolled in a payment plan as stated above by the deadlines given in our various emails through Campus Cruiser, or the student will be administratively enrolled for a $50 enrollment fee.
Why has the university changed to an online statement system?
By offering online services we hope to provide students and authorized users a more convenient way to obtain up-to-date information. Statements are simplified and are automatically sent to the email address that you request. You are able to view and print statements from various months as needed. Please remember that statements are updated once a month and if you would like a current view of all activity, you may go to the view "recent account activity" tab.
May I still request a paper statement?
All students will receive automatic statements through Online Payment Center. Printed statements can be obtained by logging into student account suite and by selecting the month that you would like to print. If your employer is requesting a more detailed statement, you may contact your student account manager and request one. Please note that there may possibly be up to a two week waiting period before one can be sent.
Why is my pin number different from my campus cruiser ID and how can I access my pins and passwords?
Your pin number is different than your Campus Cruiser log-in because they are two different systems. You can obtain your log-in and pin number by clicking this link: my.fpu.edu. To the left it says usernames and passwords. Put your Campus Cruiser log-in name and hit send, and it will email you passwords to your Campus Cruiser account.
Can other people access my account online?
Yes they can, if you give them access to your account by adding them as an authorized user. You may add as many people as you would like. This gives them access to only account information.
What is an authorized user, why is it important to have them, and what is the process of adding one?
An authorized user is someone that might be making payments to the school on your behalf. When you add an authorized user, they will only be able to view account information and be able to set up a payment plan on your behalf. You may add as many authorized users as desired.
If you would like to add someone to view your account, log-in to Online Payment Center and click on the authorized users tab. Once you have done this, place the email address of whomever you would like to have access to only your account information and it will email that address with a case sensitive password. From there they will have the same access as the student does.
If I am not comfortable with the Online Payment Center, what other options are available?
Fresno Pacific strives to keep up with the demands of technology and at the same time provide the best service possible. At this time we do require students to use the Online Payment Center. If you have a special need, please contact your student account manager and they will assist you and make arrangements as needed.
If I don't feel comfortable paying my bill online, how can I pay my bill?
Paying your bill online is optional. You may pay your bill by delivering payment to the cashier window in McDonald Hall, mailing a check, or calling the cashier at 559-453-5586. Make checks payable to Fresno Pacific University and please include the student name/ID in the memo section. FPU accepts all major credit cards.
- Fresno Pacific University
- McDonald Hall - Cashier
- 1717 S. Chestnut Ave.
- Fresno, CA 93702
Who do I contact if I have questions?
If you have student account questions, please feel free to contact your student accounts manager below. You will need to know the last two digits of your social security number in order to identify your student accounts manager.
- Bethany Rader
- Student Financial Services
- Sarah Taylor
- Jesse Carlos